Return Policy

Store operator
Guangzhou Zuxing Hardware Products Co., Ltd. operates Frostbram and its online store at frostbram.com.

Request a return within 30 days

Email service@frostbram.com within 30 days of delivery with your order number and reason for return. Wait for return instructions before mailing your item.

Return shipping

Customers cover return postage for change-of-mind returns. If an item arrives damaged or incorrect, contact us so we can review the order and arrange the appropriate next step.

Return address: Guangzhou Zuxing Hardware Products Co., Ltd., Room 905-6, C054, No. 26 Jinlong Road, Nansha District, Guangzhou City, Guangdong Province, China.

Refunds

We inspect returns and process approved refunds to the original payment method within 10 business days of receiving the returned item. Your bank may need additional time to post the refund.

What to include in your request

Send your order number, the item you want to return and the reason for your request. For a damaged or incorrect item, describe what arrived so we can review it against your order.

Sending the return

Wait for return instructions before sending anything. Keep the shipping receipt and tracking details so you can refer to them if you need to ask about the return.

Checking refund status

Have your order number and return tracking details ready when contacting support. After an approved refund is processed, check the original payment method for the credit.