FAQs
Store operator
Guangzhou Zuxing Hardware Products Co., Ltd. operates Frostbram and its online store at frostbram.com.
How do I check fit?
Compare the exact tablet model and generation with the listing. See our fit guide.
When should I expect standard delivery?
The combined planning window is 15–25 business days. See the Shipping Policy for both stages.
How can I request a return?
Contact service@frostbram.com within 30 days of delivery. See the Return Policy.
Product and order questions
Can two tablets with the same screen size use the same case?
Compare their exact model numbers and layouts. Screen size alone is insufficient to establish compatibility.
What should I send if I need help choosing?
Include the tablet model number, the case you are considering and any accessories you use.
Can I change the delivery address?
Email support with your order number and corrected address as soon as possible. Changes depend on the order status.
Where can I see the shipping options?
Checkout shows available options and charges for your delivery address.
What if the case arrives damaged or is different from what I ordered?
Contact support with your order number and a description of the issue so we can review the order.